Zero Stationery is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how orders, deliveries, returns, and eligible refunds are handled through our website.

Order Processing

• Timeline: Orders are typically processed within 24–48 business hours after successful payment confirmation.
• Variations: Processing times may vary during high-demand periods, promotions, holidays, or inventory restocking.
• Updates: Customers will receive confirmation and shipping updates once orders are successfully prepared and dispatched.

Shipping Information

• Delivery Estimates: Shipping times may vary depending on location, carrier availability, product availability, and operational conditions.
• Approximate Timelines: Estimated delivery timelines provided during checkout are approximate and not guaranteed.
• Trusted Partners: Zero Stationery works with trusted shipping providers to ensure secure and efficient delivery of stationery, office supplies, and workspace essentials.

Tracking Orders

• Monitoring: Tracking information may be provided once an order has been shipped.
• Responsibility: Customers are responsible for monitoring shipment updates using the provided tracking details where available.
• Address Accuracy: Customers must provide accurate shipping information. Zero Stationery is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Returns & Exchanges

• Eligibility: Eligible products may qualify for return or exchange within the allowed return period if they remain unused, unopened where applicable, and in original condition.
• Original Packaging: Returned items should include original packaging, labels, accessories, and proof of purchase where required.
• Exclusions: Products showing signs of misuse, physical damage, modification, excessive wear, or unauthorized alterations may not qualify for return eligibility.
• Non-Returnable Items: Certain clearance items, personalized products, opened consumable supplies, or final-sale items may not be eligible for return where applicable.

Refund Eligibility

• Process: Approved refunds are processed back to the original payment method within a reasonable processing timeframe depending on the payment provider or financial institution.
• Fees: Shipping costs, processing fees, or certain promotional items may be non-refundable where applicable.
• Inspection: Returned products may be inspected before a refund or exchange is approved.

Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, customers should contact the Zero Stationery support team promptly with order details and supporting photos for assistance.

We will review the issue and may offer a replacement, exchange, refund, or another suitable resolution depending on the situation.

Order Cancellations

Order cancellation requests may only be accepted before processing or shipment begins. Once an order has been shipped, cancellation may no longer be possible.

Policy Updates

Zero Stationery reserves the right to update this policy at any time to reflect operational, legal, or service-related changes.

Need Assistance?

For shipping, return, or refund-related questions, customers may contact our support team at:

contact@zerostationery.com